Privacy Policy

**Privacy Policy** **Effective Date:** April 16, 2026 **Last Updated:** April 16, 2026 **Flowzap** ("Company," "we," "our," or "us") is committed to protecting the privacy of its users ("you," "your," "customers"). This Privacy Policy explains how we collect, use, share, and safeguard your information when you access our **web portal, dashboard, and services**, including WhatsApp Business API, Messenger, Instagram, CRM, chatbot builder, and automation tools (collectively, the "Services"). By using our platform, you agree to the practices described in this Privacy Policy. --- ## **1. Information We Collect** ### **1.1 Personal Information** * Full name * Email address * Mobile/Phone number * Business name and details * Billing details (address, GST, tax info) * Login credentials (securely encrypted) ### **1.2 Business & Customer Data** * WhatsApp API numbers connected to your account * Messages sent/received via APIs (for logs, delivery, and support) * CRM data (contacts, tags, notes, attributes) * Chatbot flows, automation triggers, and configurations ### **1.3 Payment Information** * Transaction details via secure payment gateways * We do NOT store credit/debit card or sensitive banking information ### **1.4 Technical & Usage Data** * IP address, device info, browser type, OS * System logs, performance data, and usage analytics * Cookies and tracking technologies --- ## **2. How We Use Your Information** We use your data to: * Provide, operate, and improve our portal services * Authenticate and secure user accounts * Enable communication via WhatsApp, Facebook, Instagram * Manage billing, subscriptions, and transactions * Run automation, campaigns, and chatbot workflows * Personalize user experience and recommendations * Provide support and resolve issues * Send service updates and notifications (with consent) * Comply with legal and regulatory obligations --- ## **3. How We Share Your Information** We only share data in the following situations: ### **3.1 Service Providers** * Hosting providers, API services, payment gateways, SMS/email tools ### **3.2 Business Integrations** * Meta platforms (WhatsApp, Facebook, Instagram) * Third-party integrations (Shopify, WooCommerce, etc.) ### **3.3 Legal Compliance** * To comply with laws, regulations, or legal requests * To prevent fraud, abuse, or violations ### **3.4 Business Transfers** * In case of merger, acquisition, or asset transfer **We do NOT sell your personal data to third parties.** --- ## **4. Data Retention** * CRM and customer data is stored until deleted by you * Billing and legal data retained as required by law * Logs and analytics retained up to 12 months or as needed --- ## **5. Cookies & Tracking Technologies** We use cookies to: * Maintain sessions and login status * Store preferences * Analyze traffic and performance * Improve platform functionality You can disable cookies in your browser settings, but some features may not work properly. --- ## **6. Data Security** We apply industry-standard security measures: * SSL/TLS encryption * Secure data storage and encryption * Regular audits and monitoring * Role-based access controls However, no system is completely secure, and absolute security cannot be guaranteed. --- ## **7. Your Rights** Under applicable laws, you may: * Access your data * Correct or update information * Request deletion * Opt out of marketing communication * Restrict processing * Request data portability To exercise your rights, contact us at **[contact@codesaif.in](mailto:contact@codesaif.in)**. --- ## **8. Third-Party Links & Integrations** Our portal may include third-party integrations. We are not responsible for their privacy practices. Please review their policies before use. --- ## **9. Children’s Privacy** Our Services are not intended for users under 18. We do not knowingly collect data from minors. --- ## **10. International Data Transfers** Your data may be processed globally due to third-party integrations. We ensure appropriate safeguards are implemented. --- ## **11. Updates to this Privacy Policy** We may update this Privacy Policy at any time. Changes will be reflected with a revised “Last Updated” date. --- ## **12. Contact Us** **Flowzap** 📧 Email: [contact@codesaif.in](mailto:contact@codesaif.in) 📞 Phone: +91 8750577291 🌐 Website: (https://flowzap.codesaif.in)