Privacy Policy

**Privacy Policy** **Effective Date:** April 16, 2026 **Last Updated:** April 16, 2026 **Flowzap** ("Company," "we," "our," or "us") is committed to protecting the privacy of our users ("you," "your," "customers"). This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform and services including **WhatsApp Business API, Messenger, Instagram, CRM, chatbot builder, and automation tools** (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy. --- ## **1. Information We Collect** ### **1.1 Personal Information** * Full name * Email address * Mobile/Phone number * Business name and details * Billing details (address, GST, tax info) * Login credentials (securely encrypted) ### **1.2 Business & Customer Data** * WhatsApp API numbers connected to your account * Messages sent/received via APIs (for delivery, logs, and support) * Customer data stored in CRM (contacts, tags, notes, attributes) * Chatbot flows, automation triggers, and configurations ### **1.3 Payment Information** * Transaction details via secure payment gateways * We do NOT store credit/debit card or sensitive banking details ### **1.4 Technical & Usage Data** * IP address, device info, browser type, OS * System logs, usage activity, performance data * Cookies and tracking technologies --- ## **2. How We Use Your Information** We use collected data to: * Provide, maintain, and improve our Services * Secure and authenticate user accounts * Enable messaging via WhatsApp, Facebook, Instagram * Process billing, subscriptions, and payments * Automate campaigns, workflows, and chatbot interactions * Deliver personalized experience and recommendations * Provide support and resolve technical issues * Send updates, alerts, and promotional content (with consent) * Comply with legal and regulatory requirements --- ## **3. How We Share Your Information** We share data only in the following cases: ### **3.1 Service Providers** * Hosting providers, payment gateways, API services, email/SMS providers ### **3.2 Business Integrations** * Meta platforms (WhatsApp, Facebook, Instagram) * Third-party integrations (Shopify, WooCommerce, etc.) ### **3.3 Legal Requirements** * When required by law, court orders, or authorities * To prevent fraud, abuse, or policy violations ### **3.4 Business Transfers** * In case of merger, acquisition, or asset sale **We do NOT sell your personal data to third parties.** --- ## **4. Data Retention** * CRM and customer data remains until deleted by you * Billing and legal data retained as required by law * Logs and analytics stored for up to 12 months (or as needed) --- ## **5. Cookies & Tracking Technologies** We use cookies to: * Maintain sessions and login status * Store user preferences * Analyze traffic and improve performance * Deliver relevant notifications You can disable cookies in your browser, but some features may not work properly. --- ## **6. Data Security** We implement strong security measures: * SSL/TLS encryption for all communications * Encrypted storage for sensitive data * Regular security audits and monitoring * Role-based access control However, no system is 100% secure, and we cannot guarantee absolute protection. --- ## **7. Your Rights** As per applicable laws (India IT Act, GDPR, etc.), you may: * Access your personal data * Correct or update inaccurate data * Request deletion of your data * Opt out of marketing communications * Restrict or object to processing * Request data portability To exercise your rights, contact us at **[contact@codesaif.in](mailto:contact@codesaif.in)**. --- ## **8. Third-Party Links & Integrations** Our platform may include third-party integrations. We are not responsible for their privacy practices. Please review their policies separately. --- ## **9. Children’s Privacy** Our Services are intended for users above 18 years. We do not knowingly collect data from minors. --- ## **10. International Data Transfers** Your data may be processed outside your country due to integrations with global platforms. We ensure appropriate safeguards are in place. --- ## **11. Updates to this Privacy Policy** We may update this Privacy Policy periodically. Updated versions will be posted with a revised “Last Updated” date. --- ## **12. Contact Us** **Flowzap** 📧 Email: [contact@codesaif.in](mailto:contact@codesaif.in) 📞 Phone: +91 8750577291 🌐 Website: [https://flowzap.codesaif.in](https://flowzap.codesaif.in)