User Terms

## **User Terms & Conditions** **Effective Date:** April 16, 2026 **Last Updated:** April 16, 2026 Welcome to **Flowzap** ("Company," "we," "our," or "us"). By accessing or using our website, platform, and services including **WhatsApp Business API, Messenger, Instagram, CRM, chatbot builder, automation tools, and related services** (collectively, the "Services"), you ("User," "Customer," "Client") agree to these Terms & Conditions. If you do not agree, please discontinue use of our Services immediately. --- ## **1. Eligibility** * You must be at least 18 years old to use our Services. * You confirm that you have the authority to accept these Terms on behalf of yourself or your business. * Use of WhatsApp APIs and Meta platforms must comply with their official policies. --- ## **2. Services Provided** Flowzap provides: * WhatsApp, Facebook, and Instagram API integrations * CRM & Customer Management tools * Chatbot & Automation Builder * Marketing automation & drip campaigns * GreenTick verification assistance * Analytics, reporting, and support services We reserve the right to modify, update, or discontinue any feature at our discretion. --- ## **3. Account Registration & Security** * You must provide accurate account details (name, email, phone, business info). * You are responsible for maintaining account confidentiality. * All activities under your account are your responsibility. * Flowzap is not liable for unauthorized access due to user negligence. --- ## **4. Acceptable Use Policy** You agree NOT to: * Use Services for illegal, abusive, or fraudulent activities * Send spam or unauthorized bulk messages * Violate WhatsApp, Meta, or platform policies * Upload malware or attempt unauthorized system access * Misuse APIs or automation tools against applicable laws Violation may result in account suspension or termination without refund. --- ## **5. Pricing, Payments & Refunds** * All pricing is in INR (₹) excluding applicable taxes * Subscription fees must be paid in advance * Minimum recharge may apply for certain services * Add-ons are billed separately **Refund Policy:** Services are non-refundable once activated unless required by law. Non-payment may lead to service suspension or termination. --- ## **6. GreenTick & Verification Services** * Flowzap provides assistance for WhatsApp Business verification * Approval depends entirely on Meta; we do not guarantee approval * Fees for verification services are non-refundable once processed --- ## **7. Data & Privacy** * Data is processed as per our Privacy Policy * You must obtain user consent before using customer data * Flowzap may process message logs, automation data, and CRM data to provide services --- ## **8. Intellectual Property** * All platform content, branding, and software belong to Flowzap * You receive a limited, non-transferable license to use our services * Unauthorized copying, modification, or distribution is prohibited --- ## **9. Third-Party Integrations** * Our platform integrates with third-party services (Meta, Shopify, etc.) * We are not responsible for downtime or policy changes of third-party platforms * Use of those services is subject to their own terms --- ## **10. Service Availability** * We aim for high uptime but do not guarantee uninterrupted service * Maintenance or third-party issues may affect availability * Flowzap is not responsible for losses due to downtime --- ## **11. Limitation of Liability** To the maximum extent permitted by law: * Flowzap is not liable for indirect or consequential damages * Liability is limited to the amount paid in the last 12 months We are not responsible for: * Business loss due to service issues * GreenTick rejection or delays * Violations caused by misuse of services --- ## **12. Indemnification** You agree to indemnify Flowzap and its team against any claims or damages arising from: * Misuse of Services * Violation of Terms * Violation of laws or platform policies --- ## **13. Termination** * You may terminate your account anytime * Flowzap may suspend/terminate accounts for violations or non-payment * Data may be deleted post-termination as per policy --- ## **14. Governing Law** * These Terms are governed by the laws of India * Disputes will be handled in Delhi jurisdiction * Arbitration may apply before legal proceedings --- ## **15. Changes to Terms** We may update these Terms at any time. Continued use of the platform means acceptance of updated Terms. --- ## **16. Contact Us** **Flowzap** 📧 Email: [contact@codesaif.in](mailto:contact@codesaif.in) 📞 Phone: +91 8750577291 🌐 Website: [https://flowzap.codesaif.in](https://flowzap.codesaif.in) --- If you want next: * Privacy Policy * Refund Policy * Disclaimer page I can generate them matching this format 👍